BY EQUESTRIANS, FOR EQUESTRIANS

Return & Privacy Policies for Our Tack Shop in San Antonio, TX

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

1. Please email intheironstackshop@gmail.com to request a refund and we will assign you a return #. 
2. Mail your returned item to: 
In The Irons Tack
Return Dept.
25785 Boerne Stage Road
Boerne, Texas 78006
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We do not refund your original shipping costs. 

Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy: 

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Cash on Delivery 

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded. 

Mailing Address For Check/Money Order

In The Irons Tack
25785 Boerne Stage Road
Boerne, Texas 78006 

Shipping Policy:

Turnaround
All orders are shipped within 48 hours Monday - Friday 8AM - 5PM

Carriers
We use the following carriers to deliver our orders: 
USPS
UPS
FedEx
DHL

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st class USPS mail will not have tracking numbers. 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders
If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition, we also collection information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE. 

Security and Storage
Only your order data, billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your credit card data.

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